resolved
The issue affecting Claude services has been resolved. Impact occurred from 18:27 UTC to 19:05 UTC.
Billing and subscription management issues
Official Claude incident record with affected components, status, timeline updates, and links back to relevant status checks.
Affected components
These are the official Claude components attached to this incident. Component data can help separate a web app issue from an API, Console, or Claude Code issue.
No component listed
Official timeline
Updates are shown from the official Claude status incident record.
monitoring
A fix has been deployed for the issue affecting Claude services and we are monitoring for recovery.
identified
We are currently experiencing issues with billing and subscription management on claude.ai and the Anthropic Console. Users may see errors when viewing subscription details, payment methods, or attempting to upgrade or change plans. Chat and API access are not affected. We have identified the cause and are working on a fix.